Compliance Guide for Clients
once you click submit on sms number page, you need to reach out to tech support to review everything. Process can take up to 5 business days after submitting to go through all of the phases
1. Choose the Phone number of choice from the available list
2. Add info to the SMS compliance section on sms number page
Business Legal Name: This must match what you have on tax forms and must match the same thing listed as business name in general settings
Business tax ID EIN: exactly what it shows on tax forms
Street Address: must match tax forms
Plus all of the following:
HTTPS website (must load properly, under ~20 seconds)- This is to be added in settings>general settings of Spark for Business website
Privacy policy page on website: (clearly stating: “mobile numbers will not be shared with third parties/affiliates for marketing/promotional purposes”)
Visible, compliant opt-in webform on website on the contact us page or main page, and optin language that follows it. It should be added under the submit button, on every section where you ask for a phone number from the student
3. Build a Compliant Opt-In Webform and add it to the website
Make sure your form includes:
A separate, unchecked checkbox for consenting to receive SMS notifications
Language that states what messages recipients will receive (frequency, topic, sender)
Visible links to Privacy Policy and Terms of Service ( you can create these on Google or via a platform like ChatGPT for free)
Required disclaimer: The language should be the following:
"By providing your number, you consent to receive marketing/promotional/notification messages from {COMPANY NAME}, to opt out reply STOP at any moment. Msg & Data rates may apply".It should be added below the submit button.
Provide Sample Message Templates
Include two sample message texts that illustrate exactly what will be sent, such as marketing or transactional messages. They should:
Mention your company name and website
Include opt-out instructions ("text STOP")
State message frequency and any applicable data rates
Clarify help instructions ("text HELP")
4. Submit via Spark or reach out to Tech team
5. Understand Submission Phases
-Phase 1-2 should be immediate, if not contact Spark tech team
-Phase 2- should be 15 minutes
_phase 3- takes about 5 business days
6. Avoid Common Rejections — Checklist
Before resubmitting, review these critical items:
✔ Website uses HTTPS and loads quickly
Check the business name on the sms number page and make sure it matches the business name on the general settings page. Remember to include the business name from taxes, not what you do business as.
✔ Opt‑in form is visible and not hidden behind pop-ups/buttons
✔ Privacy policy link appears in footer, header, or on form
✔ Disclaimer text legible (not blending into background)
✔ All form and profile fields (business name, address, owner name) contain no invalid special characters
✔ Opt‑in path instructions are included if the form is hard to locate
7. Restrictions & Disallowed Content
Ensure your business and campaign content does NOT involve:
SHAFT categories (Sex, Hate, Alcohol, Firearms, Tobacco/Vape)
Cannabis/CBD/Kratom or paraphernalia
Gambling, third-party lead generation, credit repair/debt relief
Financial high-risk products (like payday loans), unless only used for 2FA or transactional messages
✅ Final Submission Checklist (Phase 0 prep)
Correct EIN (or SSN), legal name, and address
Static HTTPS website with Privacy Policy and TOS
Independent, clear SMS opt‑in form
Sample messages (×2) with required fields
Privacy policy language about mobile data non‑sharing
Prepared for OTP approval (sole proprietors)
Confirm campaign doesn’t involve prohibited content
Once all items above are finalized, proceed to submit your information, Spark sms number page, and reach out to tech support to confirm it's in correctly. If you hit a rejection at any phase, carefully compare feedback with this checklist to resolve issues before resubmitting and reach out to Spark Tech support to resubmit for you.