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How do I add and manage DNS records for SendGrid or email authentication when using Wix-hosted domains?

Nelson Gomez avatar
Written by Nelson Gomez
Updated over 2 weeks ago

How to Add and Manage DNS Records for Email Authentication with SendGrid on Wix

Introduction

Adding and managing DNS records is an essential step for email authentication and ensuring smooth functionality when using email services like SendGrid. However, specific hosting providers, such as Wix, have unique configurations that require certain steps to avoid interruptions. This article provides a comprehensive guide to managing DNS for SendGrid and how to navigate common challenges with Wix.

Adding DNS Records for SendGrid on Wix

Wix users cannot add DNS records directly due to Wix's specific name server configurations. Attempting to manually add these DNS records may risk taking your website offline. Instead, Wix requires users to reach out to their support team to assist with DNS record management for email authentication.

Step-by-Step Process:

  1. Contact Wix Support: Open a support ticket or use their official support channels and request the addition of specific DNS records provided by SendGrid.

  2. Provide DNS Instructions to Wix: Send the DNS records' instructions, as supplied by SendGrid, to Wix. These usually include information such as the type of record, host, and value.

  3. Follow Up: Once Wix confirms they have updated your DNS settings, notify SendGrid or your email service provider so they can authenticate the setup on their end.

Important: Wix handles DNS settings differently from other hosting services. This step is essential to prevent website downtime.

Mapping DNS Fields Between SendGrid and Your DNS Provider

When setting up DNS records, differences in field names between SendGrid’s instructions and what your provider displays can cause confusion. Below is an easy mapping to help you translate these fields correctly:

  • SendGrid’s 'Type' corresponds to the 'Type' field in most DNS providers.

  • SendGrid’s 'Host' corresponds to the 'Name' field in your DNS provider.

  • SendGrid’s 'Data' corresponds to the 'Value' field in your DNS provider.

  • For the 'TTL' (Time to Live) field, set it to 30 minutes if allowed. This sets how quickly changes take effect.

These field mappings ensure records are entered correctly into your DNS provider’s system, minimizing errors.

Best Practices for DNS Record Changes

  • Validate Your Changes: Double-check the records provided by SendGrid or your email service provider before submitting them to Wix.

  • Wait for Propagation: DNS changes can take time to propagate. Allow up to 24-48 hours for global updates, but records may take effect sooner with a short TTL.

  • Maintain Communication: Keep your email provider updated once Wix confirms the changes to ensure successful authentication.

  • Avoid Sharing Credentials: For your security, avoid providing backend login information. Use Wix support or other authorized assistance for secure handling of DNS configurations.

Conclusion

When using Wix as your hosting provider, handling DNS configurations for email authentication with services like SendGrid requires involving Wix directly. Understanding field mappings and adhering to best practices can streamline the process and prevent disruptions. By following the provided steps and ensuring proper communication with Wix and your email provider, you can successfully authenticate your email domains without compromising your website's functionality.

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