Managing Rosters and Class Booking in SPARK MINDS
In SPARK MINDS, rosters play a key role in managing class bookings and student access to features via the app. Below, we explore how rosters function, their influence on the booking process, and typical issues you might encounter, along with how to resolve them.
What Are Rosters and How Do They Work in SPARK MINDS?
Rosters are used to assign students permanent slots in classes, ensuring a reserved spot for them. If a student has been assigned to a roster, they do not need to manually book classes through the app. To allow roster-assigned students to use the app for booking:
Visit the student's contact profile.
Navigate to the 'Attendance' or related settings tab.
Remove their roster assignment by unchecking their assigned rosters.
This action frees up the student to book classes independently.
Roster Selection During Membership Checkout
When users purchase memberships or items that include class bookings, a roster selection option may appear during checkout. This ensures the student is added to a roster automatically post-purchase. However, if the roster selection is missing during a test purchase, consider these possibilities:
Already Assigned: The purchaser is already assigned to the roster at the time of submission.
No Slots Available: The roster is fully booked.
If none of these conditions apply and space is available, the student will have the option to self-assign to a roster after checkout. For trial students, limited class availability may occur because their trial membership is tied to specific quotas or schedules. For example, a trial student might see only certain days if slots are unavailable for their membership. To address this, confirm the trial membership includes broader access or review roster availability.
Common Issues With Roster Visibility in the App
If class rosters or individual classes aren’t appearing in the SPARK MINDS Member App, this is often due to misconfigurations in settings or membership-related restrictions. Here are detailed steps to identify and solve these visibility issues:
Check Contact Type Restrictions:
Certain contact types, such as "Prospect," have limited app access and won't see rosters.
Update the contact type to "On a Trial" or "Client" to resolve this.
Configure Roster Membership Rules:
Navigate to Attendance > Roster Setup > Edit Roster.
In the "Associated Memberships" section, ensure correct memberships are selected. If specific memberships are tied to the roster, only students with those memberships will be able to view the roster.
Enable the "Skip Membership Type" option to bypass membership restrictions if needed.
Enable Per-Roster Visibility in the App:
Navigate to Attendance > Roster Setup > Edit Roster.
Turn on the "Use in the member app" toggle for the roster to appear in the app.
Update Member App Attendance Settings:
Go to Member App > Settings > Attendance Settings to enable global visibility configurations for class rosters.
Under the same setting tab, you will also find checkbox options for the following:
Allow Client to Only book Classes Associated to their Membership
Allow Client to book classes
Show class schedule from class rosters
Allow members to log attendance
Refresh the App After Membership Changes:
Once changes are made, refresh the app by navigating between screens (e.g., go to the Dashboard) to update the displayed rosters. These comprehensive checks ensure that rosters become visible to eligible students and provide a clear path to troubleshoot potential problems.
Conclusion### Weekly Class Limits and Exceed Messages Certain memberships, even those marked as "unlimited," may impose specific weekly limits on certain programs. For instance, some memberships might only allow one session of a given program per week. If a student exceeds their weekly limit, they receive an "exceeded classes" message. Administrators can resolve this by editing the membership template to remove or adjust these limits.
By understanding the role of rosters in SPARK MINDS, you can streamline the booking process and resolve access-related problems efficiently. Check roster configurations and assignments regularly to ensure seamless access for students. Additionally, membership settings, trial statuses, and weekly limits can also influence access, so broader system settings should be reviewed to streamline class booking processes effectively.
Related Topics
Adjusting Roster Assignments
Understanding Membership Benefits and Roster Integration
Troubleshooting App Visibility Issues