In SPARK MINDS, rosters play a key role in managing class bookings and student access to features via the app. Below, we explore how rosters function, their influence on the booking process, and typical issues you might encounter, along with how to resolve them.

Rosters are used to assign students permanent slots in classes, ensuring a reserved spot for them. If a student has been assigned to a roster, they do not need to manually book classes through the app. To allow roster-assigned students to use the app for booking:

This action frees up the student to book classes independently.

When users purchase memberships or items that include class bookings, a roster selection option may appear during checkout. This ensures the student is added to a roster automatically post-purchase. However, if the roster selection is missing during a test purchase, consider these possibilities:

If none of these conditions apply and space is available, the student will have the option to self-assign to a roster after checkout. For trial students, limited class availability may occur because their trial membership is tied to specific quotas or schedules. For example, a trial student might see only certain days if slots are unavailable for their membership. To address this, confirm the trial membership includes broader access or review roster availability.

A student unable to see a particular class roster in the app might be encountering a configuration issue. For rosters to be visible to students via the app or kiosk, ensure the configuration setting to "allow viewing in kiosk/student app" is enabled. Without this option, the roster will remain invisible. Review the roster settings and enable this option to resolve such issues. Additionally, membership configurations significantly impact a student's ability to see or book classes. Students will only have visibility into classes that are tied to their active memberships. Administrators should verify that memberships include relevant rosters or adjust the 'Restrict booking to classes associated with membership' setting under Member App > Settings > Attendance Settings to resolve visibility problems.

Conclusion### Weekly Class Limits and Exceed Messages Certain memberships, even those marked as "unlimited," may impose specific weekly limits on certain programs. For instance, some memberships might only allow one session of a given program per week. If a student exceeds their weekly limit, they receive an "exceeded classes" message. Administrators can resolve this by editing the membership template to remove or adjust these limits.

By understanding the role of rosters in SPARK MINDS, you can streamline the booking process and resolve access-related problems efficiently. Check roster configurations and assignments regularly to ensure seamless access for students. Additionally, membership settings, trial statuses, and weekly limits can also influence access, so broader system settings should be reviewed to streamline class booking processes effectively.