Whether a membership expires, is being upgraded, or was accidentally added to a contact’s profile, you can make the membership inactive to prevent it from appearing as active in your reports, which could otherwise skew your membership numbers.
Additionally, expired memberships can be renewed to reactivate them, ensuring smooth operations and avoiding issues such as check-in failures or incorrect payment statuses.
This also ensures that inactive accounts do not negatively affect your current monthly statistics, helping maintain accurate performance metrics.
This includes addressing issues such as check-in failures, past due statuses, and balances for non-members, ensuring smooth operations and accurate reporting.
To make a membership inactive:
Go to the contact’s profile.
Scroll down to the Memberships section.
Click on the Actions button next to the membership.
Select Edit Membership Details.
5. Toggle the Active option off.
6. Click Save.
For family memberships, follow the same steps, and if prompted to edit only the master membership, proceed with inactivating the specific memberships you want hidden.
It is important to note the difference between cancelling a membership and making it inactive. Cancelling a membership is recorded as a loss for the month in Spark and can impact your metrics, while making a membership inactive removes it from active statistics without marking it as a loss.
Additionally, resolving check-in failures caused by expired memberships or addressing past due statuses from inactive memberships can help maintain accurate member profiles and smooth operations.
Optionally, you can update the contact type to Former Member for better record-keeping. Inactive memberships will still be visible under the Show Inactive Memberships section, allowing you to review or reactivate them in the future.
For members showing as past due due to inactive memberships, issue new barcode labels for their current active memberships and ensure old barcodes are no longer used.
Note: Spark will not automatically make memberships inactive based on expiration dates. A staff member must manually set the membership to inactive using the steps above. This action will also stop future payments.
Alternatively, expired memberships can be renewed to maintain active status and avoid manual inactivation.
Making memberships inactive or renewing them helps ensure that your current month’s performance metrics remain accurate and are not affected by expired or outdated memberships.