Whether a membership expires, is being upgraded, or was accidentally added to a contact’s profile, you can make the membership inactive to prevent it from appearing as active in your reports, which could otherwise skew your membership numbers.
This also ensures that inactive accounts do not negatively affect your current monthly statistics, helping maintain accurate performance metrics.
To make a membership inactive:
Go to the contact’s profile.
Scroll down to the Memberships section.
Click on the Actions button next to the membership.
Select Edit Membership Details.
Toggle the Active option off.
Click Save.
It is important to note the difference between cancelling a membership and making it inactive. Cancelling a membership is recorded as a loss for the month in Spark and can impact your metrics, while making a membership inactive removes it from active statistics without marking it as a loss.
Optionally, you can update the contact type to Former Member for better record-keeping. Inactive memberships will still be visible under the Show Inactive Memberships section, allowing you to review or reactivate them in the future.
Note: Spark will not automatically make memberships inactive based on expiration dates. A staff member must manually set the membership to inactive using the steps above. This action will also stop future payments.
Additionally, making memberships inactive helps ensure that your current month’s performance metrics remain accurate and are not affected by expired or outdated memberships.