It's easy to do a refund. Just go to:
Left Side Menu Bar > Contacts > View Students
Under "Contacts" page, click the "view" button to see the student's profile.
On "Profile Dashboard" page, scroll down and select "Invoices/Payments" tab, and then click "view invoice" button to view its details.
After clicking it, scroll down to "Payments" section, find the payment you want to refund, and click the "refund" button.
There will be a pop up window where you can edit the Refund Amount and Refund Reason. Once you're done, simply click the "Refund Now" button.
Note:
Partial and full refunds are permitted.
You can not refund more than the full payment.
EFT payments will need to fully settle before providing you with the option to refund it.