Summary
If you use Spark Membership to send SMS to students or parents in Australia, you're required to complete a one-time Know Your Customer (KYC) verification under the Australian government's new Scams Prevention Framework. This article explains what you need to provide, where to submit it, and the deadlines that apply.
Submit your documents here: Australian SMS Compliance Form
Why this is required
The Australian government has introduced new Know Your Customer (KYC) requirements under the Scams Prevention Framework. These rules are mandatory for all businesses that send SMS from local Australian phone numbers, and they apply regardless of which platform you use to send those messages.
Spark Membership is collecting and verifying this information on your behalf so that your SMS service continues to operate without interruption.
Who needs to complete this
You need to complete this verification if both of the following are true:
Your Spark Membership account is registered in Australia, and
You use SMS to communicate with students, parents, or members (notifications, marketing, reminders, etc.)
If you do not send SMS from your Spark account, you do not need to take any action.
Key deadlines
June 1, 2026 — Recommended submission deadline. Submitting by this date gives us enough time to review your documents and resolve any issues before the regulatory cutoff.
July 1, 2026 — Regulatory deadline. Accounts that have not been verified by this date will lose the ability to send SMS to Australian numbers until verification is complete.
We strongly recommend submitting by June 1 so there is buffer time for any follow-up requests.
What you'll need to provide
The form will ask for the following five items. We recommend gathering everything before you start, as the form is easier to complete in a single pass.
1. Business name and registration number
Your registered business name and either your ABN (Australian Business Number) or ACN (Australian Company Number), exactly as they appear on your official registry document.
2. Proof of business registration
A current Company Extract from the ASIC Portal is preferred. It must be the long-form version that includes officer names and your business address. You can obtain this at asic.gov.au.
If an ASIC extract is not available, the following documents are also accepted as long as they clearly show your business name and address:
A recent utility bill
A tax notice
A rent receipt
A title deed
3. Australian street address with proof of address
The physical street address registered to your business, along with a document confirming that address. Acceptable proof-of-address documents include a utility bill, tax notice, rent receipt, or title deed.
4. Authorized representative details
For the person completing this form on behalf of the business:
Full legal name
A photo of a government-issued ID or passport
A contact email address
5. Proof of authorization
If the authorized representative's name appears as a Director on your ASIC extract, no additional document is needed.
If someone other than a listed Director is submitting on behalf of the business, you must provide a Letter of Authorization signed by a listed Director.
How to submit
Gather the documents listed above.
Open the Australian SMS Compliance Form.
Complete each section and upload the supporting documents where prompted.
Submit the form. You'll receive a confirmation email once your submission is received.
What happens after you submit
Our compliance team will review your documents within 5 to 7 business days. You'll receive an email confirming one of the following:
Approved — your account is verified and no further action is needed.
Additional information requested — we'll let you know exactly what's missing and how to provide it.
If your submission is incomplete or unclear, we'll reach out before your account is affected. Please respond promptly to any follow-up requests so we can verify your account before the July 1 deadline.
Frequently asked questions
Is this legitimate? It looks like a phishing email.
Yes, this is a real regulatory requirement. One way to tell: we will never ask you to email sensitive documents (IDs, business registration, address proof) to us. We require those uploads to come through the encrypted form linked above precisely because email is not a secure channel for that kind of information. If you'd still like to verify, contact Spark Membership support through your usual support channels before submitting any documents — we'd rather you check than risk falling for an actual scam.
Why do I have to use the form? Can I just email the documents?
No — please use the form. Some of the information requested (government-issued IDs, business registration details, address documents) is sensitive, and email is not encrypted by default. The form transmits and stores your documents over an encrypted connection, which keeps your information protected in transit. For your security, we require all submissions to come through the form rather than over email.
What if I don't send SMS to Australian numbers?
No action is required. This requirement only applies to businesses sending SMS from Australian phone numbers.
What if I miss the June 1 deadline?
You can still submit between June 1 and July 1, but processing time is not guaranteed. After July 1, SMS sending to Australian numbers will be paused for unverified accounts until verification is complete.
Will I lose my SMS history or templates if my account is paused?
No. Pausing affects outbound SMS only. Your message history, templates, and account data remain intact and become available again immediately after verification.
Can my accountant or agent submit on my behalf?
Yes, as long as they are listed as a Director on your ASIC extract, or they provide a Letter of Authorization signed by a listed Director.
Need help?
If you have questions about the requirements, the form, or your account's status, reach out through your usual Spark support channels and our team will help you through the process.