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How do I manage lead notifications in Spark Ignite?

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Written by Partner Training

How to Manage Lead Notifications in Spark Ignite

Lead notifications in Spark Ignite allow you to stay updated on new prospects via email and SMS. This guide provides comprehensive instructions for managing these notifications, including adding, updating, or removing email addresses and phone numbers.

Overview of Lead Notifications

Lead notifications are sent to designated email addresses and phone numbers to inform you about new leads generated through your website, checkout pages, or manual entries. Notifications can be customized to suit your preferences.

Managing Email Notifications

Adding or Updating Email Addresses

To add or update email addresses for lead notifications:

  1. Open Spark Ignite.

  2. Navigate to General Settings.

  3. Scroll to the field labeled "Send Lead Notification to what Email Address?".

  4. Enter the desired email addresses, separating multiple addresses with commas.

  5. Save your changes.

Removing Email Addresses

To stop receiving email notifications at a specific address, remove it from the same field in General Settings and save your changes.

Managing SMS Notifications

Adding or Updating Phone Numbers

To add or update phone numbers for SMS notifications:

  1. Open Spark Ignite.

  2. Go to General Settings.

  3. Locate the field for SMS notification recipients.

  4. Enter the phone numbers, separating multiple numbers with commas.

  5. Save your changes.

Removing Phone Numbers

To remove a phone number from receiving SMS notifications:

  1. Open Spark Ignite.

  2. Navigate to General Settings.

  3. Find the field for SMS notification recipients.

  4. Delete the phone number you wish to remove.

  5. Save your changes.

Common Issues and Troubleshooting

Notifications Not Being Received

  • Ensure the correct email addresses and phone numbers are entered in General Settings.

  • Check your spam or junk folder for email notifications.

  • Verify that your phone number is active and capable of receiving SMS.

Who Receives Notifications?

Only the email addresses and phone numbers listed in General Settings will receive notifications. Ensure that only the desired recipients are listed.

Advanced Configurations

Using Opt-In Webforms

If you are using an opt-in webform in Spark Ignite:

  1. Go to Settings > Opt-In Webforms.

  2. Open the specific webform connected to your website.

  3. Update the notification phone number or email address and save.

Handling Facebook Leads via Zapier

For Facebook leads coming through Zapier, configure the destination phone number or email address within your Zap’s settings.

Conclusion

Managing lead notifications in Spark Ignite is straightforward and customizable. By following the steps outlined above, you can ensure that the right people receive timely updates about new leads, helping you stay organized and responsive.

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