Why is my SMS compliance stuck, and how can I resolve it?
SMS compliance is a critical process to ensure your business adheres to regulatory requirements for sending SMS messages. If your compliance process is stuck, it is often due to missing or incorrect information. This article outlines common issues, requirements, and steps to resolve compliance delays.
Overview of SMS Compliance
The SMS compliance process typically involves three steps:
Submission of required business and website information.
Review and verification by the SMS compliance company.
Final approval, after which SMS messaging becomes operational.
Each step has specific requirements, and delays can occur if these are not met.
Common Issues and Resolutions
Stuck at Step 1
If your compliance is stuck at Step 1, it may be due to:
Inconsistent Business Information:
Website Requirements:
SMS Opt-In Language:
Missing Opt-In Webform:
Stuck at Step 3
If your compliance is stuck at Step 3, the delay is typically due to the external SMS compliance company’s review process. Unfortunately, support cannot intervene at this stage. You will need to wait for the compliance company to complete their review.
Detailed Requirements
Business Information
Website Policies
Opt-In Language
Compliance Review Process and Timeframes
Troubleshooting and Support Options
If you have addressed all the issues and your compliance is still stuck:
Double-check all information for accuracy and completeness.
Re-submit your compliance application.
Contact support if the issue persists at Step 1.
By following these guidelines, you can resolve most SMS compliance issues and ensure your business is ready to send SMS messages.