An Ignite Calendar is the booking calendar new leads use to book their first trial, intro, consultation, or phone appointment. It is different from a class roster, which tracks current students and class attendance.
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This guide shows you how to find your Ignite Calendars, add available times, check your booking link, and mark appointments correctly.

Your Ignite Calendar is where new leads book a trial, intro, phone call, or first appointment with your school.

Some steps happen inside Spark, but these calendars are part of your Ignite setup.

Here is a helpful video tutorial:

An Ignite Calendar is the booking calendar connected to your Ignite system.

It is used for things like:

This is different from your class rosters, which track student attendance.

Your class rosters are for current students, class attendance, and regular class schedules.

Your Ignite Trial Calendar helps new leads book with you without needing to call first.

If the calendar is not set up correctly, you would have:

The goal is simple: make it easy for prospects to book and easy for your team to follow up.

Those are your Ignite Calendars.

Appointment Types showing🔥

Your Ignite setup can include different calendar types.

Use this when two programs meet at the same time.

Example: Teens and Adults train in the same class time, but you market them separately.

Use this when the program has its own separate class time.

Example: Kids class is at 4:00 PM, Teens class is at 5:00 PM.

Use this when only one person should book that time.

Example: one-on-one trial lesson.

Use this when someone is booking a call with your team.

Example: Summer Camp, Birthday Party, After School, or consultation inquiries.

Your live booking link is the page prospects use to book a time.

Available timeslots are the times people can book.

Without timeslots, your calendar would show no appointments available.

Use:

If you see a staff member option, choose the person who should be connected to that appointment.

This is helpful if your team uses staff calendars or Google calendar sync.

If you are not sure who to choose, select the instructor or team member who usually handles that trial or intro appointment. (Optional) - or leave it blank

When the booked-ignite-trial tag is added to the available slot when set up, then when someone books an appointment on that calendar, the tag will be added to that contact's profile.
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The 'booked-ignite-trial' tag easily shows you that the person has booked a trial or intro appointment.

This tag triggers the next Ignite automation or action step

If this tag is missing, then the Ignite automations won't trigger correctly (depending on your exact setup)

Add repeating times one weekday at a time when possible.

For example:

This gives you more control later.

If you set up Monday, Tuesday, and Wednesday all at once (which you can in Spark), however those days will be grouped together. Later, changing one day will impact the other days in that group, and cause more work and challenges.

If you changed your times but old times still show, check for old recurring slots.

For example, if you added 3:00 PM but 4:00 PM still appears, the old 4:00 PM slot may still exist.

Check:

Then open the live booking link again and test it.

ACTION STEP: Each day you or your team should mark the ACTION of EVERY appointment on the Spark Dashboard calendar.
CLICK the 'action' button & select the correct item.
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Depending on your screen size the "action" button can appear at the top of on the left hand size of the appointment.

The action menu would look like a grey button near the appointment.

Marking appointments correctly does two important things to help you automate and run your business.

1. Marking an appointment as 'showed, no-showed, cancelled, rescheduled' will add the appropriate tag (which is set up in your Ignite calendars) and these tags will trigger the correct Ignite automation or action step.
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Example: If someone does not come in, marking them as No-Show triggers Ignite Automation Goal 3b - No Show - to get the prospect to re-book in via automations. This saves you time and effort manually sending emails & SMS to these hot leads.

2. Marking appointment correctly as 'showed, no-showed, cancelled, rescheduled' - will then automatically track your stats in Spark Ultimate Stats (find this in reports > Ultimate Stats > scorecard. You will know you exact conversion percentages an number of showed, no-showed etc.

Ultimate Stats uses appointment results of Showed and No-Show to track how many people booked, showed up, or missed their appointment. If you don't consistently mark your appointment results - then your stats will not be accurate.
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Ultimate Stats can then be filtered by week or month to give you the data you need to make decisions about your business - so you MUST have accurate data.

When setting up your calendars in Spark you choose HOW THE APPOINTMENTS ARE TRACKED - which shows in Spark Ultimate Stats.
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Calendar appointments can be tracked as:

Ignite usually uses Intro for the first appointment someone books.

This is the first visit, first trial appointment, intro call, or first session you want to track in your stats.

Use Trial when you want to track a later trial session separately.

Example: A school offers two private trial lessons. The first appointment is tracked as an Intro, and the second or week is tracked as Trial.

Use Do Not Track for internal appointments that should not affect your trial or intro stats.

Example: internal meetings, student interviews, or appointments not related to new lead bookings.

Each Ignite Calendar has its own booking messages.

To check them:

You will see:

These are the messages sent to your prospects as reminders to get them to show up to their appointment

Merge tags are words inside curly brackets.

Examples:

They automatically fill in details for each person.

For example, If the person's first name is Sarah {first_name} will turn into “Sarah” when the message sends.

This allows you to personalize your messages to every person you speak to!

If the page says no appointments available, check:

The safest way to add new prospects that are walk-ins for phone inquiries is by going to your Ignite Website - just like a prospect would.
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Simply fill in the correct form for the program they are inquiring about.
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This will then automatically add the correct tags and redirect you/your team member to the correct checkout and/or calendar in your sales funnel, without having to mess around with trying to find the correct links.
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​Why is this important?
It enables you/ your team member to focus on talking to the prospect and not having to remember where to find a link or which tag to add.

Steps:

Yes.

There are two common ways.

Use this if the same calendar is being used, but you want people to know it is a phone or Zoom appointment.

Update the:

Make sure each message clearly says whether the appointment is in person, by phone, or by Zoom.
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Use this if you want phone calls separate from in-person trial appointments.

This is common for:

Go to Calendar, click or drag on the time you want, choose Available Slot, select the correct Ignite Calendar, set the time and capacity, set recurring, add booked-ignite-trial, and save.

Use the calendar marked with the 🔥 fire emoji.

Make sure it matches the program you want to book.

Yes, but be careful.

If you change one recurring slot, it may affect future slots in that same group.

If you need to make a big change, it is often safer to delete the future slots and recreate them one weekday at a time.

Before deleting, check if anyone is already booked into those future times.

Go to Calendar → Appointment Types, open the correct Ignite Calendar, and scroll to the SMS and email message section.

You are able to easily edit:

Keep merge tags like {first_name} and {appointment_date} to make the messages more personal and fill in the correct data.
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Most likely:

Open the live booking link after saving to check what prospects see.

It is a tag to track when someone books.

Ignite uses tags to trigger the correct automations in your Ignite leads follow-up system.

Go to Calendar or Today’s Schedule, find the appointment, open the action menu, and choose No-Show.

Marking No-Show helps Ignite send the correct no-show follow-up.

Intro is usually used for the first appointment someone books.

Trial can be used for later trial sessions if your school tracks them separately.

These settings automatically give you the stats for your trials in report > Ultimate Stats - so you need accurate data. This ONLY happens if you mark every appointment, not just some of them.

An Ignite Calendar is for new lead appointments, trial bookings, intro sessions, and phone calls.

A class roster is for current students and class attendance.