How to Set Up, Troubleshoot, and Use the Franchise Dashboard in SPARK MEMBERSHIP
The Franchise Dashboard in SPARK MEMBERSHIP allows staff members to manage and switch between multiple locations seamlessly. This guide provides step-by-step instructions for setting up access, troubleshooting common issues, and using the dashboard effectively.
Overview of the Franchise Dashboard
The Franchise Dashboard is a centralized tool that enables staff members to:
Access multiple locations under one login.
Switch between locations easily.
Manage location-specific settings, calendars, and reports.
Setting Up Staff Access to the Franchise Dashboard
To enable access to the Franchise Dashboard for staff members, follow these steps:
Create Staff Logins for Each Location:
Navigate to
Location > Settings > Staff Loginin the SPARK MEMBERSHIP dashboard.Use the exact same first name, last name, and email address for the staff member across all locations. Ensure there are no extra spaces in these fields.
Assign a unique password for each location.
Verify Login Details:
Double-check that the email address, first name, and last name match exactly across all locations.
Even small differences, such as extra spaces or variations in spelling, can prevent access.
Request Location Linking:
Once the staff logins are set up, request that the locations be linked for Franchise Dashboard access.
Provide the staff member's name and the IDs of all locations to be connected.
Log Out and Log Back In: After the locations are linked, the staff member must log out and log back in to see the changes take effect.
Troubleshooting Common Issues
If staff members encounter issues with accessing or using the Franchise Dashboard, consider the following solutions:
Mismatched Login Details:
Ensure the first name, last name, and email address are identical across all locations.
Correct any mismatches or typos.
Spark Lite Toggle:
If the Franchise Dashboard option is not visible, check if the Spark Lite toggle is enabled.
Disable it in
Settings > Staff Loginsto restore full access.
Adding New Locations:
To add a new location, ensure the staff member's login details match those used in other locations.
Update the details if necessary, then request the location to be linked.
Switching Locations: If a staff member cannot switch locations, verify that they are added to all required locations and that their login details are consistent.
Using the Franchise Dashboard
Once access is set up, staff members can use the Franchise Dashboard to manage multiple locations:
Accessing the Dashboard: Log in to any school dashboard. The Franchise Dashboard option will appear in the left-side menu.
Switching Between Locations: Use the location switcher in the left-side menu to toggle between locations.
Managing Location-Specific Settings: Note that each location’s calendars, checkout pages, and automations remain separate for management and tracking.
FAQs
Why can’t a staff member access the Franchise Dashboard?
Check for mismatched login details (e.g., email, first name, last name) across locations. Correct any discrepancies and ensure the staff member is added to all required locations.
What should I do after linking locations?
Log out and log back in to refresh access and see the linked locations in the Franchise Dashboard.
Can a paying member access multiple locations under one login?
Yes, as long as the same email address and password are used for both locations. The member can then switch locations using the location switcher in the app.
By following these steps and troubleshooting tips, you can ensure seamless access to the Franchise Dashboard for managing multiple locations in SPARK MEMBERSHIP.