What does error code 43 mean, and how can it be resolved?
Error code 43 is an attendance kiosk error that indicates a "Membership past due" status. This means the member's account has outstanding dues that must be resolved before they can proceed with check-ins. The error occurs because the kiosk is configured to block check-ins for accounts with past-due or expired memberships.
How to Resolve Error Code 43
To address this issue, you have two options:
Update the Membership Status:
Log in to the member's profile in your system.
Bring the membership current by clearing any outstanding dues.
Once the membership is updated, the member will be able to check in without encountering error code 43.
Adjust Kiosk Settings (if allowed by your policy):
Navigate to the kiosk settings in your system.
Enable the option to allow check-ins for past-due or expired memberships.
This setting will permit members with past-due accounts to check in, bypassing the error code. Note that this option should align with your organization's policies.
Policy Considerations
Before enabling check-ins for past-due memberships, ensure that this aligns with your organization's policies. Allowing check-ins for accounts with outstanding dues may impact your revenue collection processes.
By following these steps, you can resolve error code 43 and ensure a smooth check-in experience for your members.