How to Ensure Access to the Franchise Dashboard Across Multiple Locations
To access the franchise dashboard across multiple locations in SPARK MEMBERSHIP, staff members must ensure their login credentials are consistent and meet specific requirements. Below are the steps and troubleshooting tips to help you set up and maintain access.
Ensuring Consistent Staff Login Details
Match Login Credentials Across Locations:
Ensure the first name, last name, and email address are identical across all locations. For example, avoid discrepancies such as missing or additional characters in names or emails.
If discrepancies exist, update the staff login information in each location to match. This includes removing extra spaces at the beginning or end of names or emails.
Unique Passwords for Each Location: While login credentials (name and email) must match, passwords should be unique for each location. This ensures security while maintaining access consistency.
Create Logins for New Locations: If a staff member needs access to a new location, the location owner must create a staff login for them using the same first name, last name, and email as their existing logins.
Granting and Troubleshooting Franchise Dashboard Access
Confirm Successful Connection: Once the franchise dashboard is successfully connected, you will receive a notification, and the dashboard option will appear. This allows you to switch between locations without logging out.
Troubleshooting Access Issues:
If a staff member cannot see the franchise dashboard, verify that their login credentials (name and email) match across all locations. For example, even a minor difference, such as a missing letter, can prevent access.
If access to a specific location is unavailable, ensure the staff member has a login set up for that location. The location owner may need to add their login details.
If you are still unable to access the franchise dashboard after verifying login credentials, please reach out to support to have the dashboard setup for you.
Matching Emails for Dashboard Access: All staff members requiring franchise dashboard access must have matching email addresses across locations. If emails differ, update them to match before attempting to connect to the dashboard.
By following these steps, staff members can ensure seamless access to the franchise dashboard across multiple locations, enabling efficient management and operations.