How to Manage and Disable Automated SMS Messages in SPARK MEMBERSHIP
Automated SMS messages in SPARK MEMBERSHIP can be managed and disabled through various settings, depending on the source of the messages. This guide provides step-by-step instructions for handling SMS automations, calendar-based SMS messages, and opt-out processes.
Overview of SMS Automation Management
Automated SMS messages are often triggered by program automations, calendar settings, or specific workflows. Disabling these messages can help conserve SMS credits and prevent unwanted communications.
Disabling SMS in Program Automations
To stop SMS messages sent by program automations:
Navigate to Automations from the left-side menu.
Select the specific automation you want to manage.
Expand the automation and review the action steps.
Identify the SMS action steps and toggle them off to disable the messages.
For example, in Ignite automations, you can:
Expand the relevant program automation.
Click on any Goal within the automation.
Toggle off the SMS or email messages you do not want to send.
Managing Calendar-Based SMS Messages
If SMS messages are being sent from calendar appointment settings, follow these steps to disable them:
Go to Calendar > Calendar Settings > Appointment Types.
Select Edit on the relevant appointment type.
Remove any SMS text from the fields that send messages, such as confirmation, reminder, or follow-up text fields.
This ensures that calendar-based SMS messages are disabled while keeping automation-based messages active if needed.
Opt-Out and Unsubscribe Processes
To stop members from receiving unwanted automated messages:
Open the member’s profile.
Go to the Timeline to review which automations or steps have triggered.
Deactivate the entire automation or disable the specific step(s) responsible for sending the messages.
This prevents further automated texts from being sent to that member.
Tips for Conserving SMS Credits
Regularly review your automations to ensure only necessary SMS messages are enabled.
Disable specific SMS steps in automations that are not critical.
Use email or other communication methods for non-urgent messages to reduce SMS usage.
By following these steps, you can effectively manage and disable automated SMS messages in SPARK MEMBERSHIP, ensuring better control over your communications and SMS credit usage.