Why are videos or curriculum content not showing up in the Spark Member app?
If videos or curriculum content are not displaying in the Spark Member app, the issue is likely related to video link formatting, app settings, or user-specific configurations. Below are the common causes and solutions to resolve these issues.
Video Link Formatting Issues
YouTube Videos
Ensure the YouTube video link is in the correct embed format. The link should include /embed/ instead of /watch/ or /shorts/.
To get the correct embed link:
Open the YouTube video and click on 'Share.'
Select 'Embed' and copy the URL containing /embed/.
Replace any /shorts/ or /watch/ in your link with /embed/ if necessary.
Vimeo Videos
Vimeo videos must use the correct embed URL and have appropriate privacy settings enabled.
Steps to configure Vimeo videos:
Log in to your Vimeo Pro account.
Navigate to the video settings and update the privacy settings under the 'Privacy' tab.
Copy the embed URL (not the full embed code) and paste it into Spark University.
General Troubleshooting Steps
Clear Cache:
Clear your browser's cache and cookies for all time periods.
If using the app, uninstall and reinstall the Spark Member app.
Test on Different Browsers: Try accessing the videos using a different browser to rule out browser-specific issues.
Verify Video Link Format: Double-check that all video links are in the correct format for mobile app display.
User-Specific Configurations
Curriculum Tagging
Students must have the appropriate curriculum tag on their profile to access specific courses in the member app.
To ensure proper tagging:
Go to the student's profile in the admin panel.
Add the curriculum tag corresponding to the course they need access to.
Additional Notes
For detailed guidance on embedding videos, refer to this article: How to embed videos to University Lessons.
By following these steps, you can resolve most issues related to video or curriculum content visibility in the Spark Member app.