Troubleshooting Class Roster and Schedule Visibility in SPARK MEMBERSHIP
Ensuring that class rosters and schedules are visible in the SPARK MEMBERSHIP Member App is essential for smooth class booking and attendance. Below is a comprehensive guide to troubleshoot and resolve common visibility issues.
Common Causes and Resolutions
1. Membership Restrictions
Contact Type Restrictions: Contacts with the "Prospect" type have limited app access and cannot view rosters. Update their contact type to "On a Trial" or "Client" to grant access.
Membership Rules: In Attendance > Roster Setup > Edit Roster, check the "Associated Memberships" setting. If specific memberships are selected, only contacts with those memberships can view the roster. To make the roster visible to all students, enable the "Skip Membership Type" option.
2. Roster Visibility Settings
Enable Roster Visibility: Navigate to Member App > Settings > Attendance Settings and ensure that class rosters are set to be visible in the app.
Per-Roster Visibility: In Attendance > Roster Setup > Edit Roster, enable the "Use in the Member App" setting for each roster. This must be configured individually for each roster.
3. Calendar and Scheduling Settings
Close Days: If a specific class is not visible, check for "close days" in Calendar Settings. Remove any close days for the affected date to make the class visible.
Days in Advance Setting: Ensure the "Days in Advance" setting under Settings > Attendance is greater than 0. This allows students to view upcoming classes even if booking is disabled.
4. Roster Capacity and Membership Templates
Roster Capacity Limits: If a roster does not appear at checkout, verify that the roster's capacity limit is not exceeded. Increase the limit or free up slots if necessary.
Day-Specific Rosters: For day-specific rosters (e.g., camp rosters), ensure they are assigned in the relevant membership templates. Go to Settings > Membership > Membership Templates, edit the template, and assign the appropriate daily rosters.
5. Test and Promotion Dates
Updating Test Dates: When changing a test or promotion date, ensure the "Update Contacts/Roster with This New Date" checkbox is selected. If not, students will remain associated with the old date. To fix this, move students to a temporary date and then back to the desired date, ensuring the checkbox is selected.
6. Refreshing the App
After making changes to memberships or rosters, refresh the app by navigating to the Dashboard or restarting the app to ensure updates are reflected.
Best Practices for Managing Class Rosters
Regularly review membership and roster settings to ensure they align with your class scheduling needs.
Use clear naming conventions for rosters and memberships to avoid confusion.
Test visibility settings after making changes to confirm that students can access the intended rosters and schedules.
By following these steps, you can resolve most issues related to class roster and schedule visibility in the SPARK MEMBERSHIP Member App.