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Contact Types Explained

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Written by Partner Training
  • Prospect / Lead - These are contacts that are future paying customers, those who have expressed interest.

  • On a Trial - They are contacts that have purchased a trial membership.

  • Formerly On a Trial - They were on a trial, and did not enroll in a longer term membership.

  • Students / Members / Customers / Clients - These are active paying customers.

  • Inactive Students / Members / Customers /Clients - They are no longer an active customer, but if they have memberships or payments that are still due in the future, they will still be collected upon.

  • Former - Same as inactive, except the automatic payments will not be collected upon.

  • Vendor / Supplier - Contacts that you buy products and services from.

  • Business - Instead of being an individual, these are tracked as a business.

  • Other - Contacts that do not fit into the above categories.

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