MindBody offers two export options. Choose the one that best fits your budget and timeline.
Option | Cost | What's Included | Who Does It | Timeline |
Paid Export | $500 USD (varies regionally) | All data* + financial info (CC & ACH) | MindBody | 5 Business days after verification |
Free Manual Export | Free | Contact, membership, attendance, ranks | You | 1 - 2 Business Days |
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(Option #1) Paid Export - Subscriber Export
Step 1 - Requesting Your Export
Email [email protected] requesting a subscriber data export. MindBody will respond with a questionnaire.
Step 2 - Completing the Questionnaire
When you receive MindBody's questionnaire, please provide the following:
Your requested delivery date - must be a weekday at least 5 business days from today
Confirm you require encrypted payment data and provide PitBull Processing as your new merchant processor along with Spark's PGP key (see below)
Attach a government-issued photo ID
Step 3 - Payment
MindBody will charge your primary payment method before scheduling your export. Please note pricing varies by region - confirm current rates with MindBody directly.
Step 4 - Sending Your Export to Spark
Once your export is complete, MindBody will send you two separate emails - one containing a download URL and one containing a password to open the file. Please forward both emails to [email protected] and include your Spark ID, which can be found in the top left corner of your Spark software. We will take it from there and have everything imported within 3 business days.
PGP KEY, Copy and paste the full block below into your questionnaire response :
-----BEGIN PGP PUBLIC KEY BLOCK-----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=/jKp
-----END PGP PUBLIC KEY BLOCK-----
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(Option #2) Free Manual Export
What's included:
Contact information
Membership data
Attendance records
Ranks
Past transactions
Note: Navigation paths may vary depending on your MindBody version. Financial data is not included in the free export. Please refer to the Financial Data section at the bottom of this guide for more information.
Mailing List (Contact Information)
Navigate to Insights > Reports > Clients > Mailing Lists. From here you can switch between email and mail list to capture both. Export as CSV.
Memberships
Navigate to Insights > Reports > Clients > Membership > New Report and generate the report with all memberships. Export as CSV.
Attendance
Navigate to Insights > Reports > Attendance without Revenue. Apply any date range filters needed and export as CSV.
Past Transactions
Navigate to Insights > Reports > Sales > Sales for all transactions. Export as CSV.
Ranks (if applicable)
Navigate to Insights > Reports > Martial Arts Belt Promotion. Export as CSV.
Once you have all your files, send them to [email protected]. Please include your Spark ID found in the top left corner of your Spark software.
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Financial Data
If you completed the Paid Export, your financial and card data is included. No further action is needed.
If you completed the Free Manual Export, financial data is not included. We recommend using Spark's Credit Card Recollection feature to recollect card information from your customers. https://help.sparkmembership.com/en/articles/9859920-credit-card-recollection-feature
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Frequently Asked Questions
What does the Paid Subscriber Export include? For a full breakdown of what is and isn't included in the paid export, please refer to MindBody's official documentation: https://support.mindbodyonline.com/s/article/I-need-to-export-my-Data-Subscriber-Data-Export?language=en_US
How long does the import into Spark take? Once we receive your files, your data will be imported within 3 business days.
What if my navigation paths look different? Navigation paths may vary depending on your MindBody version. If you're having trouble finding a report, please reach out to us at [email protected] and we'll help you find the right path.
Will my students lose access to their MindBody account during the transfer? Yes, once your location is cancelled your students will no longer have access. We recommend signing up any new students directly in Spark during the transfer period to avoid losing their data.
Do I need to export all the free reports? Not necessarily, but we recommend exporting all available reports to avoid missing any data. Let us know in your email if any reports are not applicable to your school.