MindBody offers two export options. Choose the one that best fits your budget and timeline.
Option | Cost | What's Included | Who Does It | Timeline |
Paid Export | $500 USD (varies regionally) | All data* + financial info (CC & ACH) | MindBody | 5 Business days after verification |
Free Manual Export | Free | Contact, membership, attendance, ranks | You | 1 - 2 Business Days |
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(Option #1) Paid Export - Subscriber Export
Step 1 - Requesting Your Export
Email support@mindbodyonline.com requesting a subscriber data export. MindBody will respond with a questionnaire.
Step 2 - Completing the Questionnaire
When you receive MindBody's questionnaire, please provide the following:
Your requested delivery date - must be a weekday at least 5 business days from today
Confirm you require encrypted payment data and provide USAePay as your new merchant processor along with their PGP key (see below)
Attach a government-issued photo ID
Step 3 - Payment
MindBody will charge your primary payment method before scheduling your export. Please note pricing varies by region - confirm current rates with MindBody directly.
Step 4 - Sending Your Export to Spark
Once your export is complete, MindBody will send you two separate emails - one containing a download URL and one containing a password to open the file. Please forward both emails to your Onboarding Specialist. If you do not have one or are unsure who to contact, please send them to our data team at data@sparkmembership.com. Please include your Spark ID, which can be found in the top left corner of your Spark software. We will take it from there and have everything imported within 3 business days.
PGP KEY, Copy and paste the full block below into your questionnaire response :
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(Option #2) Free Manual Export
What's included:
Contact information
Membership data
Attendance records
Ranks
Past transactions
Note: Navigation paths may vary depending on your MindBody version. Financial data is not included in the free export. Please refer to the Financial Data section at the bottom of this guide for more information.
Mailing List (Contact Information)
Navigate to Insights > Reports > Clients > Mailing Lists. From here you can switch between email and mail list to capture both. Export to Excel.
Memberships
Navigate to Insights > Reports > Clients > Membership (New Version). Generate the report with all memberships. Export to Excel.
Attendance
Navigate to Insights > Reports > Clients > Attendance without Revenue. Adjust "Start Date' as far back as needed and export to Excel.
Past Transactions
Navigate to Insights > Reports > Sales > Sales for all transactions. Adjust "Start Date' as far back as needed and export to Excel
Ranks (if applicable)
Navigate to Insights > Reports > Martial Arts Belt Promotion. Export as CSV.
Once you have all your files, please send them to your Onboarding Specialist. If you do not have one or are unsure who to contact, please send them to our data team at data@sparkmembership.com. Please include your Spark ID found in the top left corner of your Spark software.
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Financial Data
If you completed the Paid Export, your financial and card data is included. No further action is needed.
If you completed the Free Manual Export, financial data is not included. We recommend using Spark's Credit Card Recollection feature to recollect card information from your customers. https://help.sparkmembership.com/en/articles/9859920-credit-card-recollection-feature
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Frequently Asked Questions
What does the Paid Subscriber Export include? For a full breakdown of what is and isn't included in the paid export, please refer to MindBody's official documentation: https://support.mindbodyonline.com/s/article/I-need-to-export-my-Data-Subscriber-Data-Export?language=en_US
How long does the import into Spark take? Once we receive your files, your data will be imported within 3 business days.
What if my navigation paths look different? Navigation paths may vary depending on your MindBody version. If you're having trouble finding a report, please reach out to us at data@sparkmembership.com and we'll help you find the right path.
Will my students lose access to their MindBody account during the transfer? Yes, once your location is cancelled your students will no longer have access. We recommend signing up any new students directly in Spark during the transfer period to avoid losing their data.
Do I need to export all the free reports? Not necessarily, but we recommend exporting all available reports to avoid missing any data. Let us know in your email if any reports are not applicable to your school.