To get your data transferred over from DojoExpert, we'll need you to download a few exports and send them to us. We handle the import from there.
What's included in your export:
Student and contact data
Memberships
Attendance
Please note: Financial data transfer options are referenced at the bottom of this guide.
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Step 1 - Navigating to the Data Download
From your dashboard, navigate to the Members report. Once there, scroll to the bottom of the page where you will find the Data Download link.
Step 2 - Downloading Your Files
After going to the Data Download page you will see several download options. Please download the following three exports:
Download Members data
Download Leads data
Download Belts Promotion data
You are welcome to include any additional exports from the download page and we'll do our best to incorporate them into your import.
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Submitting Your Files
Once you have downloaded all three exports, please send them to our data team at [email protected].
Please include your Spark ID in your email, which can be found in the top left corner of your Spark software. This helps us identify your account quickly. We will have your data imported within 2 business days.
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Financial Data
Financial data transfer options for MemberSolutions are currently being investigated.
In the meantime, we recommend using Spark's Credit Card Recollection feature to recollect card information from your customers. https://help.sparkmembership.com/en/articles/9859920-credit-card-recollection-feature
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Frequently Asked Questions
Can I include invoice data in my export? Yes! Feel free to send this over as well and we'll include it in your import request.
How long does the import into Spark take? Once we receive your files, your data will be imported within 2 business days.
What if I'm having trouble finding the Data Download link? The Data Download link can be found at the bottom of the Members report page. If you're having trouble locating it, please reach out to us at [email protected] and we can investigate if they've updated their software.