MemberSolutions offers a free contact export which includes all your accounts and billing data. Please note that payment methods such as CC/ACH are not included in this export.
What's included in your export:
Account information
Billing data (excluding payment methods)
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Step 1 - Requesting Your Export
Email MemberSolutions' support team at [email protected] to request your export. Please use the following template:
Hey there,
I'd like to request the account list report in CSV format.
Thank you.
Step 2 - Sending Your Export to Spark
Once you receive your file from MemberSolutions, please forward it to our data team at [email protected]. Please include your Spark ID in your email, which can be found in the top left corner of your Spark software. This helps us identify your account quickly.
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Financial Data
Financial data transfer options for MemberSolutions are currently being investigated.
In the meantime, we recommend using Spark's Credit Card Recollection feature to recollect card information from your customers. https://help.sparkmembership.com/en/articles/9859920-credit-card-recollection-feature
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Frequently Asked Questions
How long does the export take? Once you send your request to MemberSolutions, you should receive your file within 24 - 48 hours.
How long does the import into Spark take? Once we receive your file, your data will be imported within 2 business days.
What if I don't receive a response from MemberSolutions? Reach out to [email protected] and they should be able to assist. If you continue to have trouble, reach out to us at [email protected] and we'll look for solutions.