Rainmaker (now Zivvy) offers three data transfer options. Choose the one that best fits your comfort level and timeline.
Option | Cost | What Happens | Total Timeline |
DIY Basic Data Migration | Free | You export your data manually via Reports > Contacts | 1-2 Business Days |
Done For You Basic Data Migration | $199* | Zivvy exports your data on your behalf - similar result to the free option | Varies (See FAQ) |
PCI Compliant Transfer | $395* | Zivvy transfers your financial/card data securely to your new payment gateway | Varies (See FAQ) |
*Last known cost. Please be sure to confirm current rates with Zivvy.
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(Option #1) DIY Basic Data Migration
What's included:
Contact information (Ranks, Memberships, Personal Info)
To export your data manually, navigate to Reports > Contacts > Contact Program Overview. From here:
Select all contacts
Export to CSV
Send the file to our data team at [email protected]
Please include your Spark ID in your email, which can be found in the top left corner of your Spark software. This helps us identify your account quickly.
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(Option #2) Done For You Basic Data Migration
What's included:
Contact information (Ranks, Memberships, Personal Info)
To have Zivvy export your data on your behalf, send an email request to [email protected] requesting a Done For You Basic Data Migration.
Note: This option produces a similar result to the free DIY option, as Zivvy exports the same contact data from their back end. If you require financial data to be transferred, please refer to the PCI Compliant Transfer option instead.
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(Option #3) PCI Compliant Transfer
What's included:
Contact information (Ranks, Memberships, Personal Info)
Financial/card data
Important: The PCI Compliant Transfer process is currently undergoing changes. Please reach out to our data team at [email protected] before proceeding with this option so we can guide you through the most up to date process.
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Financial Data
Your financial data transfer option depends on which transfer option you chose:
DIY or Done For You Basic Data Migration - Financial data is not included in either of these exports. We recommend using Spark's Credit Card Recollection feature to recollect card information from your customers. https://help.sparkmembership.com/en/articles/9859920-credit-card-recollection-feature
PCI Compliant Transfer - Your financial and card data will be transferred as part of this process. Please reach out to [email protected] for guidance on next steps as this process is currently undergoing changes.
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Frequently Asked Questions
What data cannot be exported from Rainmaker? Notes and Tags cannot be exported from Rainmaker as there are no reports available for these fields. You may need to manually recreate these in Spark or skip this data.
How long does the Done For You or PCI Compliant Transfer take? Timing for these options varies depending on Zivvy's current queue. Please reach out to [email protected] for an estimated timeline.
How long does the import into Spark take? Once we receive it, it'll be imported within 1-2 business days.