WePay (now part of J.P. Morgan) offers a free transfer of card data. This guide is primarily for studios that previously processed payments through MyStudio using WePay. Please note this process can take anywhere from 6 to 8 weeks depending on current queue times. We recommend starting this process as early as possible and signing up any new contacts directly in Spark during the transfer to avoid losing their data.
What's Included in This Transfer
Credit card data
EFT/bank account data (if applicable)
Before You Begin
Please ensure your payment gateway is set up in Spark before starting this request. Refer to our Merchant and Merchant Fees guide for more information. https://help.sparkmembership.com/en/articles/5273152-merchant-and-merchant-fees-information
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Step 1 - Submit a Request to WePay
To get started, head over to WePay's request center through the following link : https://support.wepay.com/hc/en-us/p/JPMorgan
Once on that page, we'll be filling in the form as follows :
Select your Account Type
Other WePay Accounts or Questions
Which of the following can we assist you with?
Something else/None of the above
Your Name
Your Name
Subject Line
PCI Compliant Transfer
Account Number
Your Account Number
Description of your issue
Copy paste the below text
Hi WePay,
We would like to get a PCI Compliant transfer of card data in motion.
The data will be exported from WePay and migrated to USAePAy, a Level 1 PCI Compliant payment gateway.
Step 2 - Submit Your Request
Once the form is complete, review all fields to make sure everything is correctly filled in before submitting. Once you're satisfied, click Submit a Case via Email at the bottom of the page. WePay will follow up via email as soon as possible to begin the transfer process. Once they reach out, please CC us at [email protected] on the email chain so we can assist with the remainder of the transfer and ensure your card data is properly imported into Spark.
Frequently Asked Questions
Is there a cost for this transfer? No - WePay's card data transfer is free of charge.
How long will the transfer take? Typically 6 to 8 weeks depending on current queue volume. We recommend submitting your request as early as possible to avoid delays.
Do I need to do anything while the transfer is in progress? Yes - continue signing up any new members directly in Spark during the transfer period to make sure their card data is captured in the new system. Any clients not entered into Spark during the transfer will not have their financial data brought over.
I used MyStudio with WePay - does this process still apply to me? Yes - if your card data was not swept over during MyStudio's 2024 migration to Stripe, this process is the correct way to request a transfer of any remaining card data still held in WePay.