To get your data transferred over from MyStudio, we'll need you to complete a few exports and send them to us. We handle the import from there.
What's included in your export:
Contact information (Ranks, Memberships, Personal Info)
Programs and Memberships
Past Transactions
Please note: MyStudio does not support financial data transfers. See the FAQ at the bottom of this guide for more information.
Note: These export steps require MyStudio's classic interface. If you are using the updated interface, please switch to the classic view to access export functionality, as these options are not available in the updated interface
Once you're on the Classic Interface, navigate to the All Customers section from your Dashboard.
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Step 1 - Exporting All Contacts
Under the All Customers section you'll need to export four tabs:
Participants > All - Your main student list
Participants > Trial (Optional) - Trial members if you'd like to bring these over
Primary Customers - Your primary customer accounts
Leads (Optional) - Feel free to include past leads, by changing the filter, if desired.
For each tab, check the top left checkbox to select all contacts in the report and click the export icon to download as a CSV.
Please see the screenshot below for a better idea on how to export each report.
Note: Make sure you repeat these steps for each of the tabs you'd like to bring over. You should have between 2 and 4 CSV files before moving on to Step 2, depending on whether you chose to include Trial members and Leads.
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Step 2 - Exporting Memberships/Programs
Navigate to Participants > Program, then follow these steps:
By default, the filter will show active memberships only. If you'd like to include On Hold or Completed memberships, change the filter to All Statuses and click the Filter button to refresh the list.
Check the top left checkbox to select all programs
Click Export to download as a CSV
Note: If you are unsure which memberships to include, we recommend exporting All Statuses to avoid missing any data. You can always let us know in your email if you'd like us to filter anything out on our end.
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Step 3 - Exporting Payment History
Navigate to the Payments section from your dashboard, then follow these steps:
Change the time filter from Last 30 Days to Date Range
Set the Start Date to 01/01/2000 and the End Date to one year from today. This ensures all of your past transactions are captured.
Once all transactions have loaded, click Export to download as a CSV
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Submitting your files
Once you have completed all three steps, please send your exported files to our data team at [email protected].
Before sending, make sure you have the following:
Between 2 and 4 CSV files from Step 1 (Participants, Primary Customers, Trial, and/or Leads)
1 CSV file from Step 2 (Programs/Memberships)
1 CSV file from Step 3 (Payment History)
Please include your Spark ID in your email, which can be found in the top left corner of your Spark software. This helps us identify your account quickly.
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Frequently Asked Questions
Can I transfer my financial data from MyStudio? As of June 2025, MyStudio does not allow financial data or payment tokens to be transferred. You will need to use Spark's Credit Card Recollection feature to recollect card information from your customers.
What if I'm having trouble exporting one of the files? Reach out to us at [email protected] and let us know which file you're having trouble with. We'll help you figure out the best path forward.
How long does the import into Spark take? Once we receive it, it'll be imported within 1-2 business days.
Can I export data from MyStudio's updated interface? Unfortunately the updated interface does not have export functionality. You will need to switch to the classic interface to complete these exports.